Shipping policy

Shipping & Delivery Policy

At Allsportz, we aim to make getting your sports gear as simple, secure, and reliable as possible. We carefully process and pack every order before handing it over to our trusted delivery partners.

This Shipping & Delivery Policy applies to orders placed through shopallsportz.com for delivery within India.

1. Shipping Across India

We deliver to serviceable PIN codes across India through trusted third-party courier and logistics partners.

Delivery availability may vary depending on your PIN code, product size, product weight, courier serviceability, and other logistical factors.

Shipping Charges

  • FREE standard shipping on orders of ₹1,999 or above.

  • Orders below ₹1,999 may attract a shipping charge, which will be displayed at checkout before payment.

  • Additional shipping charges may apply to certain heavy, oversized or bulky products. Any applicable charge will be displayed at checkout or communicated before dispatch where necessary.

2. Order Processing & Dispatch

We generally aim to process and dispatch standard orders within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.

Dispatch may also take longer where:

  • The product requires customisation or preparation.

  • The product is stored at a different warehouse or supplier location.

  • Additional verification is required.

  • The product is temporarily awaiting stock confirmation.

  • The order contains oversized or specialised sports equipment.

You will receive tracking information once your order has been dispatched.

3. Estimated Delivery Time

Most standard orders are expected to be delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier serviceability.

Deliveries to remote areas, villages, certain Tier 2/Tier 3 locations, North-Eastern states, islands or other limited-serviceability areas may take longer.

Heavy or oversized products may also require additional transit time because they may be transported by surface/road shipping rather than air.

Please note: Delivery dates shown on our website or provided by our courier partners are estimates and should not be considered guaranteed delivery dates.

4. Cricket Bat Knocking, Preparation & Customised Orders

Certain cricket products may be offered with additional services such as:

  • Bat knocking

  • Oiling

  • Anti-scuff sheet application

  • Grip changes

  • Personalisation

  • Other preparation or customisation services

Orders containing such services require additional preparation time before dispatch.

The estimated delivery time therefore begins after the product has been prepared and dispatched.

Where possible, the estimated preparation time will be displayed on the product page or communicated to the customer.

Please ensure that all customisation details are correct before placing your order.

5. Order Tracking

Once your order has been dispatched, tracking information will be sent to the contact details provided while placing the order.

Tracking updates may be communicated through:

  • Email

  • SMS

  • WhatsApp, where available

  • Your Allsportz account/order tracking page

Please allow some time after receiving the tracking number for the courier's tracking system to update.

6. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped in separate packages depending on product availability, warehouse location, product size or shipping requirements.

As a result, different items from the same order may arrive on different dates.

Where applicable, separate tracking details may be provided for each shipment.

7. Shipping to Multiple Addresses

A single order can generally be shipped to only one delivery address.

If you would like products to be delivered to different addresses, please place separate orders for each delivery address.

8. Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order, including:

  • Full name

  • Complete address

  • Correct PIN code

  • Valid mobile number

  • Any necessary landmark or delivery instructions

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact Allsportz Customer Support as soon as possible.

We will try to update the information if the order has not yet been processed or dispatched. However, once an order has been handed over to the courier, we may not be able to change the delivery address.

9. Failed Delivery Attempts

Our courier partner may contact you using the mobile number provided with your order.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The phone number provided is incorrect or unreachable,

  • The address is incomplete or incorrect,

  • The customer refuses delivery, or

  • Multiple delivery attempts are unsuccessful,

the shipment may be returned to us as Return to Origin (RTO).

If the customer requests re-shipping after an RTO caused by incorrect information or unsuccessful delivery attempts, additional shipping charges may apply.

10. Delayed Deliveries

While we work with trusted logistics partners and aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Courier or logistics disruptions

  • Severe weather or monsoon conditions

  • Floods or natural disasters

  • Strikes or transportation disruptions

  • Public holidays

  • High-volume sale periods

  • Remote-area serviceability

  • Government restrictions

  • Operational issues at courier hubs

  • Other unforeseen circumstances

Allsportz will make reasonable efforts to assist you and coordinate with the courier partner where a shipment is delayed.

11. Damaged Packages

We recommend inspecting the outer packaging when your order is delivered.

If the parcel appears significantly damaged, tampered with, opened or resealed, please take photographs or video evidence before opening the package.

For damaged, missing, incorrect or defective products, please contact Allsportz Customer Support as soon as possible after delivery.

Important: Record an Unboxing Video

We strongly recommend recording a clear, continuous unboxing video from the moment you begin opening the sealed package until all products have been removed and inspected.

The video may be required to help us verify claims relating to:

  • Missing products

  • Incorrect products

  • Transit damage

  • Product damage

  • Tampered packages

For complete eligibility requirements, please refer to our Return, Exchange & Refund Policy.

12. Lost Shipments

If tracking shows unusual delays or you believe your shipment may have been lost in transit, please contact Allsportz Customer Support.

We will raise an investigation with the courier partner.

If the courier officially confirms that a prepaid shipment has been lost in transit, Allsportz will arrange an appropriate resolution, which may include a replacement or refund depending on product availability and the circumstances of the order.

13. Bulk, Club, Academy & School Orders

Shipping timelines and charges for bulk orders, clubs, academies, schools, institutions and team orders may differ from standard retail orders.

Large orders may require additional processing, packaging or transportation arrangements.

Please contact our team before placing a large bulk order if you require a specific delivery date or special shipping arrangement.

14. International Shipping

Unless specifically made available on our website, this Shipping Policy applies only to deliveries within India.

International shipping availability, charges, customs duties, taxes and delivery timelines, if offered, will be communicated separately.

Shipping FAQs

How much does shipping cost?

Allsportz offers FREE standard shipping on orders of ₹1,999 or above within eligible serviceable locations in India.

For orders below ₹1,999, the applicable shipping charge will be displayed during checkout.

Heavy, oversized or specialised products may have additional shipping charges.

How long will my order take to arrive?

Standard orders generally take approximately 1–2 business days to process and approximately 3–7 business days after dispatch to be delivered.

Delivery may take longer for remote locations and heavy or oversized products.

How quickly will my order be dispatched?

We aim to dispatch most standard orders within 1–2 business days.

Customised products, cricket bats requiring knocking/preparation, bulk orders and certain specialised products may require additional processing time.

How can I track my order?

Once your order has been dispatched, we will send you the tracking details through email, SMS, WhatsApp or another available communication method.

You can use the tracking number or link provided to follow your shipment.

My tracking link isn't showing any updates. What should I do?

Courier tracking systems can sometimes take several hours after dispatch to display the first update.

If there has been no movement for an unusually long period, please contact our Customer Support team with your order number.

Can I change my delivery address after placing an order?

Please contact us as soon as possible.

If your order has not yet been dispatched, we will try to update the address.

Once the order has been shipped, address changes may not be possible and will depend on the courier partner.

Can I send different products from one order to different addresses?

No. Please place separate orders for each delivery address.

Why did I receive only part of my order?

Products from the same order may sometimes be dispatched separately due to stock location, size, availability or logistical requirements.

Check your tracking information for multiple shipments. If you believe an item is genuinely missing, contact us with your order number.

Do you deliver to all PIN codes in India?

We aim to deliver across India, but serviceability depends on our courier partners.

Certain remote or restricted PIN codes may have limited service or require additional delivery time.

Do you offer express delivery?

Express delivery may be available for selected products and locations when supported by our logistics partners.

If an express option is available, it may be displayed at checkout or confirmed by our support team.

Will bat knocking delay my order?

Yes. Cricket bats purchased with knocking, oiling, anti-scuff application or other preparation/customisation services require additional processing before dispatch.

Your normal courier delivery timeframe starts after the prepared bat has been dispatched.

What happens if I am not available during delivery?

The courier may attempt delivery again or contact you to arrange delivery.

Repeated failed attempts may result in the shipment being returned to Allsportz. Additional shipping charges may apply if re-shipping is requested after a customer-related failed delivery.

What should I do if my package arrives damaged or tampered with?

Take clear photographs/video of the package before opening it and record a continuous unboxing video.

Contact Allsportz Customer Support as soon as possible with your order number and supporting evidence.

What happens if my order is lost during shipping?

Contact our support team if your shipment has been delayed unusually.

We will investigate the shipment with our courier partner. If the courier confirms that the shipment has been lost, we will arrange an appropriate replacement or refund based on product availability and the circumstances.

Are Sundays and public holidays counted as business days?

Generally, no. Courier operations and warehouse processing may be limited on Sundays and certain public holidays, which can affect dispatch and delivery times.

Can bad weather delay my order?

Yes. Heavy rain, monsoons, floods, extreme weather or other transportation disruptions can affect courier operations and may result in delays.

I need my order before a match or tournament. Can you guarantee the delivery date?

We will always try to dispatch orders promptly, but courier delivery dates are estimates and cannot be guaranteed.

If you need an item urgently for a match, tournament or event, please contact us before ordering so we can advise you on the available shipping options.

Need Help With Your Order?

Our team is here to assist you with shipping, tracking and delivery-related questions.

Customer Support: support@shopallsportz.com
WhatsApp / Phone: +91 9346483744
Support Hours: 9:00 AM – 9:00 PM IST

When contacting us about an existing order, please include your order number so we can assist you faster.

Last Updated: September 2026

Allsportz reserves the right to update this Shipping & Delivery Policy when required to reflect changes in our shipping partners, services, charges or business operations. The policy applicable to an order will be subject to applicable Indian law and consumer rights.